Towards understanding variety in knowledge intensive business services by distinguishing their knowledge bases

Viewing Knowledge-Intensive Business Services as Systems

This paper proposes that a general systems perspective may be used as a framework for viewing the KIBS offering. It is proposed that a system view to KIBS should recognize the main dimensions of service concept, service process, and service resources and infrastructure. In this light initial findings of a case research project are reported. Key findings are that in the KIBS service concept the ...

Branding of knowledge-intensive business services

ECONOMICS KNOWLEDGE INTENSIVE BUSINESS SERVICES AND THEIR IMPACT ON INNOVATION IN CHINA by

This paper aims to examine the impact of knowledge intensive business services (KIBS) on innovation in China. First, we review the development of KIBS in China by analysing the agglomeration, utilization and quality of KIBS. Second, regression techniques are employed to investigate the impact of KIBS on innovation in the Chinese economy. We found that KIBS are becoming a major force in promotin...

Distinguishing Answers in Conceptual Graph Knowledge Bases

In knowledge bases (KB), the open world assumption and the ability to express variables may lead to an answer redundancy problem. This problem occurs when the returned answers are comparable. In this paper, we define a framework to distinguish amongst answers. Our method is based on adding contextual knowledge extracted from the KB. The construction of such descriptions allows clarification of ...

Tripartition of Knowledge in Knowledge-Intensive Services

The Service Process Management in Travel Business Networks project focuses on knowledge tripartition. It is carried out at the University of Lapland with the aim of defining knowledge management, network management, and customer relations management from the practical point of view. The implementation of the project entails cooperation with enterprises involved in the travel industry in Lapland...